Usage
The Submit Payment option in a member's record will be greyed out if the member does not have an amount due for any of their ordered registration items. Similarly, the Submit Refund option will be greyed out if there is no amount due back to the member. To generate a refund, adjust the order amount, creating a refund order. Then proceed with submitting the refund. This article will explain the steps in order to do so
Platform
Cvent
Steps
Access the Orders & Payments page
1. Begin by selecting your event. From the left-hand navigation, click Attendees, then Attendee List. Search for the registrant and click their name.
The Details tab opens by default. Click the rightmost tab, Order & Payments
Adjust the order amount
2. In the Order Details section, click the arrow to the right of the item that requires a refund and select Adjust Order Amount from the dropdown
Refunding the full amount? Zero out whatever's in the New Amount field. For a partial refund, enter the price they should've been charged
Click Save
Access the Submit Payment page
3. Hover over Actions and select Submit Payment
Enter the payment details
2. Enter the amount received, and select the type as Online - Charge a credit card now. Then select if you would like to charge a new card or a card on file. If you choose a new card, enter the credit card details
Once you're done, click Submit