Usage
This article covers two methods for unregistering invitees:
Manually selecting individual attendees to unregister
Using the bulk option to unregister multiple invitees at once.
For instructions on using the bulk option, refer to the last section of this document.
Platform
Cvent
Steps
Unregister Invitees Manually
1. Begin by selecting your event. From the left-hand navigation, click Attendees, then select Attendee List.
Unregister Invitees
2. Check the boxes next to the registrants' names. Hover over the Change Status To dropdown in the top-right corner, then click Unregister. Choose if you would like to send the Cancellation Confirmation email to the registrants, then click Confirm.
Note: Only registrants in Accepted or Pending Approval status can be unregistered.
Note: Default is set to send the user a cancellation mail, so please change the tick box to No if you don’t need the person notified.
Refund the Registrants, if necessary
3. If the registrant paid with an online payment method, their registration fees will be refunded automatically based on the event’s refund policy.
If the registrant originally paid with an offline payment method, remember to submit the refund manually.
Unregistering Invitees in Bulk
NOTE: You can unregister up to 1,000 registrants in bulk.
Access the Attendee List
4. Begin by selecting your event. From the left-hand navigation, click Attendees, then select Attendee List.
Unregister Group Members
5. Click on the name of a group member. The Details tab will open by default. Click the tab to the right, Group. Check the boxes next to the group members' names. Hover over the Change Status To dropdown in the top-right, then click Unregister.
Confirm
6. Click Confirm to complete the unregistration process.