Usage
Data is all about the definitions! Dive into how the chapter metrics you see on the home screen of the Chapter Management Hub are defined.
Platform
Chapter Management Hub
Metric definitions
These are the home screen metrics mentioned in this article!
The metrics displayed on the CM Hub are updated daily between 2-7am CST (Chicago, USA). If you make changes to the data that impacts a metric, wait 24-hours to see your results.
Membership
Total Members - Sum of total members including primary members, secondary members, and grandfather members.
Total Spouses/Partners - Sum of primary and secondary spouses/partners, not including surviving spouses/partners.
Total Children - Sum of primary and secondary members’ children.
Forum
% Members Pending Placement - % of primary members listed as pending placement based on the member forum status field.
Members Active in Forum - Percentage of primary chapter members active in chapter, network, region, or global forum.
S/P Active in Forum - Percentage of primary chapter spouses/partners active in chapter, network, region, or global forum.
Operations
Elect Core Roles Identified - Percentage calculated by # of core officer roles identified by the chapter divided by five core roles.
YPO and Integrated core roles are: Chapter Chair, Learning Officer, Asst. Learning Officer, Forum Officer, and Membership Officer.
YPO Gold core roles are: Chapter Chair, Learning Officer, Asst. Learning Officer, Forum Officer and Member Engagement Officer.
Current Officers Trained - Total number of current chapter officers that completed officer training for their role during the previous fiscal year.
Bylaws Last Updated - Date chapter selected when uploading chapter bylaws through the Upload Operational Document action item.
Chapter Data
Commitments Met - # of commitments met for the current fiscal year about of 14 possible commitments.
Chapter Health Status - Chapter health ranking for the chapter. Options include:
Chapter Below Minimum Standards
Bronze (19 points or less)
Silver (20-29 points)
Platinum (30-39 points)
Member Satisfaction Index - 9-month average score of primary members responses to the YPO Member Satisfaction Index. The satisfaction index is a 5-point rating scale.
Leads
New Member Goal - New member goal set by the chapter through chapter health manual updates.
New Chapter Members - Number of new primary chapter members that joined the chapter during the current fiscal year, including transferring and graduating members.
# Lead Applications - The number of active leads in the chapter portal that are the chapter is considering or actively pursuing for membership.
How to get help
Do you have questions on your metrics? First, wait 24-hours to ensure the system updates and if you still have questions reach out to regional manager or [email protected].