Usage
This outlines how Chapter Managers and Regional Managers can contact Cvent for help and support, as well as the multiple available support options
Platform
Cvent
Steps
1. Log in to your Cvent account. Then, click the AI Assistant icon located in the bottom-right corner of the screen.
View Your Chat History or Previous Support Cases
2. Click the three-dot menu to access additional support options. From there, you can:
View Chat History to review previous conversations with the Cvent AI Assistant or Support.
View Support Cases to check the status of your existing support requests.
Visit the Cvent Community to browse articles, discussions, and best practices.
Select Support to start a new support request or ask a new question.
Chat with the Cvent Assistant AI
3. Type your question and be as specific as possible. The Cvent AI Assistant will provide relevant information, articles, or step-by-step guidance based on your request.
Chat with a Cvent Support Representative "Human Chat"
4. If you prefer to speak with a person, click the three-dot menu at the top of the AI Assistant, then select Support. On the next screen, click Chat with a Human.
Wait for a Cvent Support representative to join the conversation, then chat with them in real time. Chat support is available in multiple languages, so feel free to type in your preferred language. If your language is not supported, the representative will let you know and ask if you can continue the conversation in English
Different Available Support Options
Chat Option (Real-Time Assistance):
Use the chat feature for Event Management, Supplier Network, and Event Diagramming solutions. Chat with a product expert for real-time assistance or troubleshooting. Ideal for setting up features or resolving specific issues
Open a Support Case:
If your issue can wait, open a support case. Provide detailed information about your problem
Phone Call (Immediate Support):
For urgent questions or time-sensitive issues, connect with a Customer Care team member via phone call